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Budget car rentals in miami11/17/2023 The terms “we”, “us” and “our” refer to Budget Truck Rental, LLC.Ģ. The terms “you” and “your”, refer to the person who signs the Rental Document. You are not, nor is any driver of the Truck, an agent, servant, or employee of us for any purpose whatsoever. You acknowledge that the Truck is owned by us that you have no authority to sublease or transfer the Truck and that any attempt to do so is void and constitutes a breach of this agreement. You agree that this rental is solely a bailment for mutual benefit. Such property is sometimes separately referred to in this agreement as “Towing Equipment”. Such property may include a tow dolly, car carrier, auto transport equipment or other towing devices provided by us under this agreement at additional charge. RENTAL: You rent from us the vehicle and other property and accessories listed on the Rental Document (collectively the “Truck”). ![]() It infuriated me.THESE TERMS AND CONDITIONS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. Apalling lack of information from this company considering all the paperwork they give you on arrival. He said that we would have had to drive to the airport or pay for the next two days. I asked the young man what would have happened if we had arrived 20 minutes later and the office closed. It was nearly 5pm and the office was closing for the weekend. With that he put me on the phone to Customer Care who deleted the dishonest ‘charge.’ I told him that that was robbery and that I was going to call the police. He said that I had signed for x in the airport. The young man behind the desk gave me my receipt with a debit of 90$. Then we had to return to the office to sign off which I always do. The office is a little difficult to find and then you have to swing around the corner, enter a building (we didnt see any signs) and leave car and keys on high floor. However, returning the car to Miami Beach could have been a nightmare. We were very happy with the car and luckily didnt encounter any roadside problems. The airport desk was efficient enough but being jet lagged I found myself having to sign many ‘standard’ papers in order to get my car. We chose a different return point (Collins Ave Miami Beach area. I rented and fully prepaid for insurance before I arrived at Budget Car Rental Miami Airport in June 2019. ![]() ![]() We will be in Miami again in October, looking at using Enterprise for that trip, hope that will be a better experience for us. That was our 3rd terrible experience with Budget and we will never use them again. We called them and asked why we were charged the additional charge and they didn't have an answer, but they did remove the charges. ![]() Wow, so we left and came back the next morning at 6:00am - some of the people stood in line all night.Įven though we prepaid, once we got our credit card we noticed an additional charge of $25.00. I finally went up to one of the agents and asked what the problem was and he said that the cars weren't clean yet and it takes 30 minutes to clean a car and they only had one person cleaning them.he assured me that we would not be getting a car that night. Last month we pre-paid for a car at Budget, reservations for pick up at 10:30pm - when we arrived at the Budget counter, there was a huge line so we got in the line but it wasn't moving, we noticed people were getting a bit tense and security was brought in.
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